The ROI of outsourcing: Measuring success

Businesses can save up to 85% of their budget by partnering with IT contractors. But these are just the figures based on research and surveys. Will this format be profitable, namely for your company? Business analysts can predict the possible benefits, but the real revenue can be measured only after trying.

To understand whether it was the right decision to assign IT tasks to external specialists, it is crucial to measure the ROI of outsourcing. How to do this? You can find the comprehensive answer to this question from this article.

The essentials of ROI in outsourcing

Basically, ROI (return on investment) is the rate of money earned in relation to the budget spent. It is calculated by dividing all net income by all expenses and multiplying by 100%.

However, sometimes ROI is not so easy to evaluate, for example, in the case of outsourcing. This work model has both direct and indirect advantages, and the latter should also be taken into account when conducting a cost-benefit analysis.

It's worth considering more than just obvious revenues and expenses when evaluating whether this operation model is beneficial to you. You also need to keep in mind the extra privileges this solution offers. Here are 3 elements to pay attention to.

Cost efficiency

When calculating the ROI, it is possible to take into account not only income but also money saved. Outsourcing gives an opportunity to significantly reduce the IT budget by getting the following advantages.

Having work done for lower prices

When you choose outsourcing, you can select which country you want to hire specialists from. The rates of specialists from Eastern Europe and Asia are much lower than the cost of services of professionals from the USA or Western Europe.

For example, the mean hourly rate of a senior software developer from the USA is $68 and can reach up to $100 in case of some specific expertise. Meanwhile, a Ukrainian specialist of this range charges an average of $27 per hour with a median monthly salary being $4700. Of course, the price may also depend on experience, expertise in rare technologies, as well as the complexity of the ordered tasks.

Decreasing HR expenses

By working with external specialists, you don't have to spend your budget on:

• talent acquisition;
• hiring new in-house team members;
• onboarding them.

Cutting operational costs

Often, outsourcing companies, having a team of professionals with diverse skills, can select employees with maximum experience in the tasks you need for your project. This makes it possible to complete the work faster, and, accordingly, cheaper if you pay by hour.

Moreover, when cooperating with contractors, you pay only for the result. Unlike gathering and retaining an in-house team, you don't have to constantly allocate a budget for stable salaries, vacations, health insurance, bonuses, and so on.

Boosted productivity

Outsourcing IT companies often have a team of specialists with diverse skills and expertise. Some of them may be proficient at performing specifically the tasks needed for your project. So, they know how to handle them as quickly as possible. If you pay by hour, getting more work done in the same amount of time allows you to save significantly and get more profit.

In addition, outsourcing allows you to shorten time-to-market, on average by 25%, as the statistics by McKinsey state. So by releasing a product faster, your business will start generating revenue earlier. If you were to use other, slower work models, this would result in lost profits, because in business, time is money. This also needs to be taken into account when calculating favorability.

Strategic benefits

Keep them in mind as well when measuring outsourcing success. This pattern of work offers the following advantages.

Getting specialized expertise on demand

It can be extremely difficult to find in-house specialists in a specific field, such as blockchain or cybersecurity. This can take months of time and thousands of dollars of budget. By choosing to outsource, you can immediately access specialized knowledge and pay only for the amount of work done with no additional costs.

More innovation opportunities

External specialists can breathe new life into your business. With their unique knowledge and experience, they can take a fresh look at your projects and come up with innovative ideas.

Furthermore, to stay competitive, outsourced IT teams often use cutting-edge technologies to optimize and automate their workflows. This allows them to be even more productive.

Also, many companies offer digital transformation as one of their services. This can help to innovate and revitalize any business.

Gaining greater scalability

Outsourcing gives you unique flexibility. With this work model, you can easily scale your project both up and down.

As for the first option, you don’t need to find, hire, and onboard new in-house team members, wasting time and budget on this. All you need to do is just to order more services and engage more external specialists in your project.

As for the second option, you don’t have to cut internal staff, putting your company’s reputation on the job market at risk. You can just reduce the amount of ordered IT services or temporarily abandon them if you do not need them in a particular period of time.

Measuring success of outsourcing: Best practices and core metrics

Are you still hesitating about whether to turn to external specialists and want to calculate if it will be beneficial for you? Or do you already work with contractors and want to understand whether you really benefit from it? You can estimate the potential advantages or evaluate the success of your current collaboration using specific metrics. They will be discussed further in this article.

Financial outsourcing ROI metrics: estimating the profitability of this work model

To understand how beneficial the cooperation is from a financial point of view, you can use several indicators and ways of calculation. Let's consider them in detail.

ROI: The essential metric

The main indicator this article is devoted to is ROI (return on investment). It is not rocket science to calculate it. You just need to divide all net profit by the total spending you’ve made and multiply the result by 100%.

TCO: The more global indicator

Total cost of ownership (TCO) is an advanced indicator that takes into account both direct and indirect expenditures. Figuring out this rate is also quite easy. This is the sum of all money spent on cooperation with IT partners.

But what exactly to include in calculations? Everything is clear with direct costs. This is the price of the services specified in the contract and paid. But what about indirect ones? These may be the budget needed for:

• finding the right partner;
• coordinating and managing the work of contractors;
• maintaining the code developed by external specialists;
• resolving the force majeure situations.

If you are only estimating the profitability of outsourcing before choosing this solution, pay special attention to the latest point from the list to evaluate the risks properly and plan your budget accordingly.

Once you have calculated this indicator, you can use it to figure out ROI. With the help of this, you can make sure that outsourcing is profitable, even taking into account all the additional and non-obvious costs of it.

Cost-benefit analysis: Determining the fruitfulness of cooperation

This is the process of evaluating whether something is really advantageous or not. To figure this out, you need to subtract the expenses from profits. The previous metric, TCO, is crucial for this.

To estimate the profitability precisely and correctly, you need to take into account all possible items of expenditure. You need to count both direct and indirect expenses, described earlier in this article. Also, it is necessary to take into account all profits: both revenues and budget savings that became possible with ordering IT services from an external team.

Non-financial advantages and disadvantages can also be included in this analysis. In this case, not only the difference between income and expenditures will be considered but also the number of other benefits and drawbacks. If there are more pros, then the activity is beneficial. If the cons prevail, it is worth changing outsourcing contractors or the strategy of collaborating with them.

Non-financial benefits may include the following:

• shortening time to market;
• increasing the productivity and morale of an in-house team by freeing them from routine tasks;
• the opportunity to fully focus on core business operations, etc.

Performance indicators: Analyzing the productivity of cooperation

One of the main signs of effective work is meeting SLA (service-level agreement). These are the scope of tasks, requirements, and quality standards specified in the contract. To ensure your IT partners comply with them, it is possible to assess the following KPIs:

• Cycle time: The number of working hours/days it takes to complete a certain set of tasks.
• Velocity: The scope of story points completed within a sprint.
• Deployment frequency: The number of deployments to production within a specified period of time, reflects the agility of the development process.
• Lead time for changes: The time it takes from initiating modifications until them being ready.
• Mean time between failures: The uptime divided by the number of breakdowns.
• Mean time to recover: The average time it takes to restore full functioning after failure, calculated by dividing the total downtime by the number of incidents.
• Bug rate: The number of defects divided by the number of code lines.
• Queue time: The average number of working hours/days from creating a ticket to starting the work on it.
• Code churn: The ratio between the modified code lines to their total number.
• Net promoter score: The indicator of customer satisfaction, is calculated by subtracting the number of detractors (people who ranked the services from 0 to 6) from the number of promoters (users who put 9 or 10 marks).

Strategic benefits: Assessing long-term prospects

When choosing a work model, you also need to consider the future opportunities. Outsourcing can bring the following advantages in the long run:

• Scalability. With external IT partners, it is possible to scale up or down without extra risks, as well as time, and budget spent.
• Flexibility. Cooperating with contractors, you can easily and quickly adjust to market changes thanks to faster operation and better scalability.
• Innovation. Outsourced professionals with diverse and unique skills and expertise can bring new ideas to your business.

How to make outsourcing as beneficial as possible: Practical recommendations

When you have measured all the metrics, you can think about how it is possible to improve productivity and profitability. Here are a few tips for this.

Set precise goals and requirements

The quality of the work results and, consequently, the amount of profit, directly depends on how clearly you define the expectations from collaboration. Before starting to cooperate with an external IT team, determine the goals of this as precisely as possible. The objectives should be:

• Clear and detailed. Describe them as thoroughly as possible. Answer the following questions. What exactly do you want to achieve? For what? What skills and expertise are necessary for this? What tasks should be accomplished for this?
• Measurable. Set the KPIs: certain rates you want to reach with the help of outsourcing. This will help you easily assess the success.
• Time-bound. The goals should be limited in time. So, set the deadlines that your IT partners will be expected to meet.
• Realistic. Take into account the current state of your business, the budget, and the market conditions while setting objectives.
• Aligned with the overall business strategy. Think about how you can achieve the global goals your organization is aiming for by completing specific IT tasks.

Monitor the progress continuously

Continuous result tracking is a sure path to successful growth. To be constantly aware of the effectiveness of the work done, request regular reports and analyze them, as well as conduct performance reviews from time to time.

Optimize the cooperation process

It is important to not only analyze success but to constantly strive for new horizons. After measuring the results, compare them with the industry standards. If you still have room to grow, think about how you can boost the productivity and efficiency of the workflow, as well as save even more budget. To do this, you can:

• implement cutting-edge technologies to enhance your product quality;
• automate some processes to speed up and cheapen them;
• renegotiate the terms of cooperation aligning with new goals and market conditions.

To sum up

Outsourcing can increase the overall ROI of your business and bring many other advantages. However, to understand whether this work model is really beneficial specifically for your company, it is crucial to measure success.

For this, calculate the TCO and ROI of cooperating with IT partners and conduct a cost-benefit analysis. Also, don’t forget to request reports regularly and analyze the KPIs to track the productivity and effectiveness of work.

Book a consultation with Devico to make your collaboration with external specialists even more fruitful and boost your business’s ROI with outsourcing!